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Good Reads
Resources -
Elevating Team and Stakeholder Collaboration
01 KNOWING SELF & OTHERS TO COLLABORATE (DISC)
A Short History of DISC
Understand Diverse Personalities
Improve Yourself First
High Performing Teams
McKinsey Quarterly
Google Program Aristotle
Systemic Leadership
MODULE DOCUMENT
Knowing Self
02 DESIGNING TEAM INTERACTIONS FOR HIGH PERFORMANCE
How to Help an Underperformer
The Boss Factor - Making it Better
McKinsey Quarterly
Make People Hear You
Improve Team Communication
MODULE DOCUMENT
Team Interactions
03 GIVING & RECEIVING CONSTRUCTIVE FEEDBACK
The Joy of Getting Feedback
Funny Examples of Giving Feedback
Feedback is a gift
On Difficult Conversations
MODULE DOCUMENT
Feedback
04 ENGAGING STAKEHOLDERS STRATEGICALLY
Influence - Impact Matrix
Deloitte
Stakeholder Analysis Case
Research Case Study
Ubuntu - I am because we are
Effective External Engagement
MODULE DOCUMENT
Strategic Engagement
05 NUDGING STAKEHOLDERS FOR COLLABORATION
Nudge - Improving Decisions
Yale University Press
Nudging - A Short Guide
Harvard Library
Virgin Atlantic - Case Study
Corporate Nudging - Lessons
MODULE DOCUMENT
Nudging
06 ADVANCING SERVICE EXCELLENCE
Key to Professional Success
Dealing with Difficult Clients
The Servant as a Leader
Guide for Better Listening
McKinsey Quarterly
The Service in Customer Service
Serving & Leading with Quality
Service Driven Service Company
Dealing with Bullying Customers
MODULE DOCUMENT
Service Excellence
07 CASE STUDY
CASE STUDY
MQ LEARNING
Suggested Books:
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Nudge: Thaler & Sunstein
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Conscious Capitalism: Sisodia and Mackey
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The Systems View of Life: Capra and Louis
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The Journey to The East: Hesse
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The Fearless Organization: Edmondson
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