Objective: Effective Team & Stakeholder Management techniques to shift the perspective from individual contributor to people manager

Target: New Managers, People with recent (1-3 years) or upcoming team responsibilities, and team leaders aiming to develop effective team and stakeholder management skills

Format: 2.5 days with two days intensive (four 3.5-hour group modules) and one 3 hr online case study session after two weeks. The participants will work on a case study for 2-3 hr two weeks after the intensive.

According to CEB (2017) report, around 60% of new managers fail in their first two years of placement. The shift from an individual contributor to a people manager requires a transformational shift in the mindset. As a manager, one needs to become a people connector for the team, a strategic partner for stakeholders, and a self-aware value-driven individual, to create a whole bigger than the sum of its parts.

The certificate program consists of four 3.5-hour modules (2 days intensive) and a half-day online case study session after two weeks. The modules include:

• Knowing Self & Knowing Others (DISC) to tailor task allocation and communication according to different personality types
• Designing Interactions & Feedback to tactically set up team environment and give & receive constructive feedback
• Engaging & Nudging Stakeholders to strategically design stakeholder maps and nudge people in a non-invasive way
• Cultivating Service Excellence to embed service-oriented mindset in our actions & decisions while setting boundaries

Schedule:

Day 1 - Building High-Performing Teams

Module 1: Knowing Self & Knowing Others (DISC) (09.00-12.30)

Understanding & communicating to diverse personalities create a safe environment. To know others, know yourselves first. Learn to:

• Understand high performing team's levers
• Determine your own personality style
• Allocate tasks and communicate based upon personality

Module 2: Designing Interactions & Feedback (14.00-17.30)

Business is never a solo activity. Managing teams and nurturing relations are integral parts of success. Learn to:

• Design team interactions for a clear and dependable team environment
• "Give & receive" constructive feedback
• Communicate big picture to teams

Case Study Overview (17.30-18.00)

Day 2 - Service-Oriented Stakeholder Management

Module 3: Engaging & Nudging Stakeholders (09.00-12.30)

Like a community, an engaged stakeholder network can multiply your influence. Learn to:

• Map emerging stakeholder landscape as a widening web of relationships
• Use an interest-influence matrix to inform an engagement strategy and approach
• Nudge relations for shared success

Module 4: Cultivating Service Excellence (14.00 - 17.30)

Service excellence is about delivering  value while navigating stakeholder's motives and emotions. Learn to:

• Embed service-oriented mindset
• Understand stakeholder's needs and deepen relation using active listening & silence
• Navigate difficult discussions, set boundaries

Wrap-up (17.30-18.00)

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Half-Day Online Case Study Session

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Benefits of the program include:

1. Tailoring task allocation & communication to different personality types while being aware of one's own
2. Designing team interactions to create a psychologically safe environment
3. Giving & receiving constructive feedback
4. Engaging the right stakeholders in an efficient way and nudging them in an ethical non-invasive manner
5. Embedding a service-oriented mindset in every decision & action
6. Communicating meaning & impact to the teams & stakeholders

The modules are conducted in English and are limited to 20 participants to facilitate interactions and connections. Please note that other participants can join for specific modules of the program.

At the end of the program, you will be provided a "Foundational People Leadership Certificate" by MQ Learning. MQ Learning is EduQua certified educational institute. EduQua is an accreditation body recognized and supported by the Swiss Confederate Government; it's the first quality certification for public and private educational institutions in Switzerland. EduQua is the premier quality assurance body accreditation scheme for continuing education.

Faculty: Deepak Bansal

Deepak aims to bring humanistic elements to our working life. He stands at the intersection of Business (MBA HSG Switzerland), Technology (MTech India), and Humanities (MA Philosophy California, Coach - CPCC, ACC). With 15 years in the corporate world, he has held Executive positions (COO, Director) in Consulting and Multinationals. He has also led Learning & Development for a Strategic Consulting practice.

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Please contact info@mq-learning.com for more information.