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SELF & OTHER (DISC)
A Short History of DISC
Understand Diverse Personalities
Improve Yourself First
SELF & OTHER
High Performing Teams
McKinsey Quarterly
Google Program Aristotle
Psychological Safety at Work
Meaningful Work: HBR Study
Systemic Leadership
INTERACTION & FEEDBACK
FEEDBACK
How to Help an Underperformer
The Joy of Getting Feedback
Funny Examples of Giving Feedback
The Boss Factor - Making it Better
McKinsey Quarterly
The Feedback is a Gift
Make People Hear You
Improve Team Communication
On Difficult Conversations
ENGAGING & NUDGING
Engaging & Nudging
Influence - Impact Matrix
Deloitte
Stakeholder Analysis Case
Research Case Study
Nudge - Improving Decisions
Yale University Press
Nudging - A Short Guide
Harvard Library
Ubuntu - I am because we are
Effective External Engagement
Virgin Atlantic - Case Study
Corporate Nudging - Lessons
SERVICE EXCELLENCE
Key to Professional Success
Dealing with Difficult Clients
The Servant as a Leader
Guide for Better Listening
McKinsey Quarterly
Service Excellece
The Service in Customer Service
Serving & Leading with Quality
Service Driven Service Company
Dealing with Bullying Customers
Suggested Books:
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Nudge: Thaler & Sunstein
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Conscious Capitalism: Sisodia and Mackey
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The Systems View of Life: Capra and Louis
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The Journey to The East: Hesse
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The Fearless Organization: Edmondson
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